Starting LockDown Browser

If you see the above message when starting LockDown Browser from a Windows or Mac shortcut, please follow the below steps to take your exam. 1) Use a standard browser such as Google Chrome, Firefox or Safari to access your institution's logon pa...

Respondus LockDown Browser is a client application installed on the local computer. Operating Systems Windows: 11 and 10* * Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation. * Windows 10S is not a compatible o...

The version number, and the availability of an update, can be determined within the browser itself. Start LockDown Browser, and select the “i” button from the toolbar.  The version will be displayed and you can also click on “Check for Updat...

If you see such a pull-down list, this means that more than one e-learning system is used at your institution. If you are presented with a list of server names when you start LockDown Browser, such as “Blackboard @ MySchool” and “Moodle @ Other...

If when attempting to begin your exam, you see a message that says you need to download LockDown Browser, it's likely that you are in a normal browser such as Google Chrome, Firefox,  or Edge. Depending on which LMS (Learning Management System) your...

When the warning appears, "Update server is not supplying information, or the connection to update server is blocked. Please try again later" this typically indicates that security settings or another application is blocking access to the Respondus ...

If you are trying to use LockDown Browser and get the above error message, it's likely because you're using a computer running Windows 7 or 8.  Windows 7 and 8 are not compatible operating systems for LockDown Browser. You'll want to locate a co...

The installation of LockDown Browser requires that the user be logged in to the computer as a local Windows Administrator. Otherwise, the below error might be returned: “Unable to store institution ID to the registry, installation will not work...

If you receive the above error when starting LockDown Browser, it's likely because of over aggressive security software wrongly determining that LockDown Browser is a threat. As a result, the startup of LockDown Browser is interfered with, and...

When you click on the "Launch LockDown Browser" button, whatever browser you are using will initially ask you permission to open the LockDown Browser application installed on your computer. The dialog will be slightly different, depending on the bro...

If your computer seems to have a slow response time, we recommend rebooting your computer before taking the test to ensure that you don't have lots of other programs running that are using memory and/or interfering with LockDown Browser. ...

If you are seeing nothing happen when you click on the “Launch LockDown Browser” button in your quiz, it’s possible that you may have set your browser to not permit LockDown Browser to open. Depending on the browser you’re using, it’s also possible ...

If you are seeing nothing happen when you click on the “Start New Attempt” button in your quiz, it’s possible that you may have set your browser to not permit LockDown Browser to open. Depending on the browser you’re using, it’s also possible you de...

The iPad Edition of "LockDown Browser" available from the Apple App Store enables a student to use an iPad to take exams that require LockDown Browser. However, your instructor must first select a setting that permits the use of iPads for the exam a...

For exam security purposes, LockDown Browser blocks many programs by default. Depending on what programs you have running in the background, you may see a pop-up window warning you that the application is not permitted. In many cases, LockDown Brows...