LOCKDOWN BROWSER HELP CENTER
Table of Contents
Table of Contents
Starting LockDown Browser
LockDown Browser should not be used to log in to your Learning System
How to install LockDown Browser
LockDown Browser Computer Requirements
How to determine the version number for LockDown Browser and perform an update.
I am asked to select an e-learning system from a drop down list
I am prompted to download LockDown Browser
"Update server is not supplying information, or the connection to update server is blocked."
“Unable to store institution ID to the registry"
"Bad Image" 0xc0000020 when starting LockDown Browser
Permissions Dialog Appears
Slow computer response
Clicking on the “Launch LockDown Browser” Button Has No Result
Clicking on the “Start New Attempt” Button Has No Result
Can an iPad be used to take a LockDown Browser exam? (Student Instructions)
I’m being prompted to close other programs
Webcam & microphone (Optional)
Spinning Wheel During Webcam Check
Cannot detect or configure the webcam
We are unable to detect a microphone with your computer
Facial Detection Failing
Your face isn't showing clearly in the video
"Video connection timed out"
OS X 10.14.1 (and newer) Mic and Camera Permissions
Norton 360 anti-virus
Anti-Virus software and camera privacy settings
Mac: Webcam not detected or freeze occurs
We're unable to connect to our media servers from your computer
How to change the default camera on Windows
How to produce a better video
No audio is coming from my microphone
Webcam hangs at "environment check"
How can I change my webcam?
I see a blank screen
My webcam image is upside down
Is using Wi-Fi okay?
What external USB webcams are supported with Mac LockDown Browser?
I can't hear any audio
How much bandwidth is required for the webcam to work properly?
If multiple webcams are installed, which one does LockDown Browser use?
Problems entering exam
D2L Brightspace - "Sorry, too much time elapsed to start this quiz."
“There is a problem with the settings for this exam"
"Unable to retrieve settings from the Respondus server"
Test requires a password
I can't login with my username and password
Canvas - Course (OK) Exam (Unknown)
Problems during exam
My cursor jumps to the top of the page when typing
LockDown Browser froze and I cannot exit
Accents for languages and using foreign language keyboards.
My test automatically submitted while there was still time remaining. Why?
Font size is too small
I rebooted while LockDown Browser was running. Now the Windows Task Manager is greyed out.
Update Check Failed: Error Code a4
The resolution of this image is too high to display
I don't see my image
Error codes: -21, -105, -106 , -115, -118
Why can't I print?
Are Excel spreadsheets permitted?
After exam is submitted
Mac Notifications Centre and Siri not restarting
How do I uninstall or remove LockDown Browser?
How to restore settings on a computer
D2L Brightspace - Using LockDown Browser to review exam submissions